Privacy policy

General policies

Introduction

Welcome to LOUP (“we,” “us,” or “our”). We value your privacy and strive to protect your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.louphanger.com or make a purchase. It also outlines your rights under applicable laws including the General Data Protection Regulation (GDPR).

Data We Collect

  • Personal Data: Name, email address, shipping/billing address, payment details, and other identifiable information you provide during registration or checkout.
  • Automatically Collected Data: IP address, browser type, device information, and browsing activity, often collected via cookies or similar tracking technologies.

How We Use Your Data

  • To Fulfill Orders: Process payments, ship products, and provide customer support.
  • To Communicate: Send updates, respond to inquiries, and provide information on promotions (with your consent where required by law).
  • Analytics & Improvements: Improve our website functionality, user experience, and product offerings.
  • Legal & Security: Comply with legal obligations, protect against fraud, and ensure the security of our website.

Legal Basis for Processing (EU Users)

If you are in the EU/EEA, we only process personal data when we have a lawful basis to do so, including:

  • Consent: You have given clear consent for us to process your data for a specific purpose.
  • Contractual Necessity: Processing is necessary to fulfill a contract or deliver services you requested.
  • Legal Obligation: We must comply with a relevant legal requirement.
  • Legitimate Interests: We process data for our legitimate business interests, except where your fundamental rights override those interests.

Your Rights (EU Users)

  • Access & Portability: Request a copy of your data.
  • Rectification & Erasure: Correct inaccurate data or request deletion.
  • Restriction & Objection: Restrict or object to certain data processing activities.
  • Withdrawal of Consent: If processing is based on consent, you can withdraw it at any time.

Data Sharing & Transfers

  • Third-Party Service Providers: We may share data with vendors to help operate our business (payment processors, shipping carriers, analytics).
  • International Transfers (EU Users): If we transfer data outside the EEA, we ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses).

Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies. Refer to our Cookie Policy for more details.

Security

We implement industry-standard security measures to protect your data but cannot guarantee absolute security.

Contact Us

If you have questions or wish to exercise any rights:

  • Email: hello@louphanger.com
  • Mailing Address: Catino AB, att. LOUP, Regeringsgatan 82, 11139, Stockholm, Sweden

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date will be posted at the top, and continued use of our site after changes indicates acceptance.

Cookie policy

What are Cookies?

Cookies are small text files placed on your device to help us recognize you, remember your preferences, and enhance your user experience.

Types of Cookies We Use

  • Essential Cookies: Required for site functionality (e.g., shopping cart).
  • Analytics Cookies: Track user behavior to help us improve site performance.
  • Marketing Cookies: Personalize advertising campaigns (if applicable).

Legal Basis for Cookies (EU Users)

Under the ePrivacy Directive and GDPR, we obtain your consent before placing non-essential cookies on your device. Essential cookies do not require consent.

Managing Cookie Preferences

  • You can control cookie usage through our cookie banner or settings on our site.
  • Alternatively, you can change your browser settings to block or delete cookies. However, this may affect site functionality.

Third-Party Cookies

We may allow trusted third-party providers to place cookies for analytics or advertising. Refer to their privacy policies for details on how they process data.

Updates to This Policy

We may update our Cookie Policy. The latest version will always be posted on our site.

Contact Information

In compliance with EU eCommerce Directive and other applicable laws, we provide clear contact details below. If you have any questions or concerns about our products, policies, or your order, feel free to reach out:

  • Email: hello@louphanger.com
  • Mailing Address: Catino AB, att. LOUP, Regeringsgatan 82, 11139, Stockholm, Sweden

We aim to respond to all inquiries within 5 business days.